You can reach us anytime via email at info@universtore.eu. We aim to respond to all inquiries within 24–48 business hours.

Our customer support team is available:

Monday to Friday: 9:00 AM – 6:00 PM (CET)

We are closed on weekends and public holidays, but you can still send us an email, and we’ll get back to you as soon as possible..

Universtore is a European-based online store operated using a dropshipping model. Our suppliers are located in multiple regions, including Europe, Asia, and the U.S., depending on the product.

Shipping times vary based on the product and destination:

Europe: 7–15 business days

Worldwide: 10–21 business days
Delays may occur due to customs or high-volume periods (like holidays).

If it has been more than 21 business days, please email us at info@universtore.eu with your order number. We’ll investigate the issue and get back to you promptly.

Once your order is processed and shipped, you will receive a tracking number by email. Use this number to monitor your shipment via the provided link.